Servicing & Maintenance
We repair all makes, any age and any condition. We have also built up a large stock of second hand parts to keep the older machines going for many years yet. Any parts will be charged extra.
In addition, We can deliver monthly or annual sewing and embroidery machine service and maintenance packages, at set pricing. We will produce a service schedule tailored to your exact requirements for the machinery you have on site. We can schedule this during your annual shut downs to avoid delaying production.
We service domestic sewing machines in our workshop.
Can't make it into the store? No problem. You can post over your machine.
A full service on a basic mechanical sewing machine starts at £55 per machine, plus parts. Electronic machines and Overlock machines start from £65 and Industrial machines from £60/hr plus parts.
How does it work?
1. Use www.parcel2go.com to arrange delivery of your machine to our workshop (this should cost approx £8) - please include a note specifying any issues with your machine.
2. Once we receive your sewing machine into our workshop our engineers will begin work - we aim to complete repairs/servicing within 5-7 days.
3. We will contact you when the repair/service is complete. You can then use www.parcel2go.com to book the return of your machine (this should cost approx £8)
*Please see below for full Terms and Conditions.
Repairs
We are able to repair most industrial and domestic machines. Can't make it to us? Don't worry, we also offer callout services to repair your machine in the comfort of your own home or workspace. We have a wide range of parts in stock and we can always source parts that are not in stock.
Rentals
We also rent out machines for individual one time projects for students or professionals looking to test out the machine before they make the big purchase.
We specialise in the short and long term hire of industrial and domestic sewing machines and ironing equipment. In addition we supply very fast delivery of equipment which is backed by 24/7 service. For more information please call us on 07419380778
Parts
We stock major parts from top brand machines and if we do not have it available it can easily be sourced. We can provide parts for both industrial and domestic machines.
Training/Installation
Developping a good rapport with our customers is very important to us which is why we make it our mission to provide training on to set up the machine to ensure customers feel supported to maintain and work their machines.
We offer technical support and tuition with free lifetime, telephone and email support on all sales of sewing and embroidery machines.
Logistics
We also provide a moving service whereby if you need to move your machines from one location to another we can dismantle the machine and install it at your chosen destination nationwide.
*Full Terms and Conditions
We would ask that you pop a note in with the machine to explain what the fault and also a sewn sample of fabric showing the stitching problem.
Please also send the foot control and power lead, a bobbin case and spool with the machine. In the case of an embroidery machine where the problem is with the embroidery side of the machine, we would also need the embroidery unit and hoop. These are required to allow us to fully test before return.
Our usual repair turnaround is between 5 and 7 days after receiving the machine into our workshop, dependent on parts availability.
It is very important that the sewing machine is packed securely for transport by the carrier to prevent any damage in transit. In its original box with original packaging. It is your responsibility to ensure the machine is packed enough to provide adequate protection while in transit.
Please see the image above for a good example of how to pack your machine for transit if you no longer have the original box and packing. If your machine is delivered to us and on initial inspection is deemed by us to be insufficiently packed and it has received damaged in transit as a result of poor packing, neither ourselves and/or the courier used for the collection can be held responsible and we will be unable to claim for any damages, this may also increase the cost of repair and in the worst case scenario may damage your machine beyond repair. So we ask you please to ensure you take sufficient time and care to package your machine securely for its journey.
*Please note that this service is only available to customers within UK mainland and we are able to offer this service for large semi-industrial (PR/VR's etc.) and large rotary irons.*
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